Track Your Order

Client Services

Track Your Order

From our atelier in Lahore to your door — follow every step of your Kalamkaari piece's journey.

Your Order's Journey

What happens after you place your order.

1
Order Received
Same day
You'll receive an order confirmation email with your order number.
2
Prepared by Hand
2–3 business days
Your piece is inspected for print, colour and finishing, then wrapped with care.
3
Dispatched
Tracking emailed
We hand your parcel to our courier partner and email your tracking details.
4
Delivered
5–8 business days
Your piece arrives at your door, anywhere in Pakistan.

II.

How to Track

Three simple ways to see where your parcel is.

Your Shipping Email

When your order is dispatched, we email you a tracking number and link. Open the email and select Track your order for live updates.

Your Account

View my orders

III

Ask the Atelier

Can't find your email? Send us your order number and name, and we'll share your tracking details.

WhatsApp us

III.

Need a Hand?

Answers to common tracking questions.

I haven't received a shipping email.

Orders are prepared within 2–3 business days, so your shipping email arrives once your piece is dispatched. Please check your spam or promotions folder too. If it's been longer, write to us and we'll look into it.

My tracking link isn't showing any updates.

Courier systems can take up to 24 hours to show a new parcel. If there's still no update after a day, please contact us.

My order is taking longer than expected.

Delivery usually takes 5–8 business days after dispatch, depending on your city. Public holidays, weather or courier delays can occasionally add a day or two. See our Shipping & Delivery page for full details.

Can I change my delivery address?

Please contact us as soon as possible. We can update the address before your order is dispatched; once it's with the courier, changes may not be possible.

My parcel arrived damaged.

Please email us within 48 hours of delivery with photographs, and we'll arrange a replacement or store credit at no cost to you. See our Returns & Exchanges policy.

The Atelier